1.Manage all equipments in AYS and be familiar with the system and functions.

监管部门所有设备，熟悉系统及设备功能。

2. Receives and transfers guests’ calls to respective extensions and rooms, and offer to take any messages if required.

正确转接电话，并在需要时代留短信。

3. Assist and provide information for all callers, includes promoting of our hotel’s product or outlet.

提供酒店信息，包括酒店的各项促销活动。

4. Ensure checklists are done accurately.

确保工作检查表被准确填写。

5. Monitor Call Accounting/TAP system or printers to ensure that all phone calls are posted.

监督电话计费系统以及打印机是否正常运作，确保没有遗漏电话费。

6. Ensure all associates are confident in carrying out emergency and evacuation procedures.

确保所有员工都清楚紧急逃生程序。

7. Ensure all morning calls request are recorded properly and programmed accurately.

确保叫醒服务都被记录并完成。

8. Ensure information on white board is up to date with operation issues.

确保在白板上的信息都是实时的。

9. Ensure AYS office is kept neat and clean at all times.

确保办公室保持干净整洁。

10. Maintaining an updated telephone extension list.

更新电话分机表。

11. Know all F&B services, e.g. how it’s prepared, type of food, different kind of beverages, wines and their terminology. Includes the Gold Brand Standard.

了解所有餐饮服务知识，如食物准备过程，种类，不同的酒水饮料及专业术语。包括金牌标准。

12. Know micros functionality and be well verse for a prompt service.

了解点餐系统并能提供及时准确的点餐服务。