1. 管理预订部日常运作，以达到高质量高效率的服务。Manages the Reservations Department in the day-to-day operation to bring a high degree of service and efficiency throughout the department.
2. 监控和督导部门运作及表现，确保所有工作按时完成。Oversees and supervises the overall performance of the department to ensure all daily tasks and duties are completed on time.
3. 通过收入管理，房间控制，不同市场的细分价格定位，数字统计分析及刺激需求等手段最好限度的增加酒店的RevPAR收入和指数。Maximizing hotel revenue through revenue management, inventory control, market segment pricing, statistical analysis and demand stimulating initiatives to increase the hotel’s RevPAR and RevPAR Index.
4. 为预订部销售文员成长，组织和实施培训工作。 Develops, organizes and implements on-the-job training to Reservations Sales Agents.