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1. Report to work on scheduled days at the scheduled time. 根據(jù)班表準時上班 2. Follow all safety policies to ensure a safe work area. 根據(jù)安全工作守則安全工作 3. Enrol guests in Marriott Rewards programme. 爭取每位客人能夠成為萬豪集團的會員 4. Provide information about the hotel and the surrounding community. 準確的提供近期社會公共活動及本酒店的信息 5. Check the newspapers and magazines are updated. Read log book, follow up file and ensure everything in order. 及時更新報紙和雜志，做好交接班工作 6. Monitoring and confirming time of departure with all due out guests and prepare for guest checking out at the Executive Lounge. 在客人退房當天，與客人確認離店時間并準備好客人的賬單 7. Performing cashiering duties, e.g. post in charges, foreign currency exchange, checkout by cash or credit cards and selling of gift vouchers 認真做好每日前臺工作，如：收費，外匯兌換，現(xiàn)金結賬，信用卡結賬及使用兌換券結賬 8. Preparation for breakfast and cocktails daily and ensure food quality and service is maintained at the best for total guest satisfaction. 準備每日的早餐和晚間雞尾酒會，確保食物及服務的質量，做到讓所有客人都滿意而歸 9. Check your station, prior to opening, for cleanliness of tables and chairs, proper set-up of salt and pepper, sugar, flowers, lamp, clean cutlery and glassware. 檢查工作臺，做開檔前的準備工作，清理桌椅，正確擺放鹽，胡椒瓶，糖缸，花瓶，燈飾等，清潔餐具和玻璃器皿。 10. Develop a complete knowledge of menu items, their garnish, contents and preparation methods. Be ready to answer any guest questions about the menu in a positive and concise way. Know the use records. 熟練掌握菜單上各種菜的菜樣，菜系及燒法。積極熟練回答客人有可能會提出的任何疑問，熟記客人的點菜喜好。 11. Develop a good knowledge of beverages, liquors, and wine service. 充分掌握飲料知識，包括軟飲，酒精飲料及紅酒白酒的各項知識。 12. Warmly greet every guest with smile, address guest by name and take down the record for reference. 熱情的問候每一位客人，盡可能稱呼客人的名字，記下客人的名字和桌號以便時后查閱。 13. Clean and reset the table according to standard procedures. 客人離開后，標準的清理并重新擺設餐具。 14. Do food and beverage inventory daily and update the filing document at the same time. 每日計算食物及飲料的消費量，更新系統(tǒng)紀錄