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1. Ensure a clear accurate shift handover communication on a daily basis. 確保每日進(jìn)行清析準(zhǔn)確的換班交流。 2. Ensure all guest baggage is delivered promptly to their rooms after registration. 確?？腿说怯浲戤吅螅欣畋谎杆俚厮偷娇腿朔块g。 3. Coordinate the delivery and collection of tour/ group baggage upon arrival and departure Ensure that at all times the loading/ unloading of tour bags to be done at the appointed area outside the main entrance with no obstruction by the baggage van at the entrance. 當(dāng)團(tuán)隊(duì)行李抵/ 離店時(shí)，確保在門口指定的地方裝 /卸行李；行李車按指示停在門口，防止正門交通阻塞。 4. Ensure all baggage held for long term storage is recorded and claim tickets issued to guests. 確保所有長(zhǎng)期寄存的行李都被登記并將行李寄存牌交給客人。 5. Ensure stored luggage is kept safe and secure. 確保寄存行李的安全。 6. Ensure that trolleys are accounted for on every shift and are stacked in a neat and orderly manner. 確保每一班手推車交接并且被整齊和有次序的擺放。 7. Ensure all working files and records pertaining to guest services are accurately recorded, maintained and updated. Keep updated information of Arrivals/ Departures of FIT, Group and VIPs. 確保所有屬于對(duì)客服務(wù)的文件、記錄被準(zhǔn)確的記錄、維護(hù)和更新保存經(jīng)過(guò)更新的散客、團(tuán)隊(duì)和貴賓抵/離的信息。