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1. Directly answers all incoming group inquiries/opportunities. 直接回復(fù)客人關(guān)于團隊報價的問詢。 2. Builds rapport and effectively qualifies each business opportunity. 與客戶建立良好的關(guān)系，有效地評估每個詢價需求。 3. Determines availability of space and rate using revenue management tools such as hotel sales strategy, forecast book, sales system (Fidelio, GRAM). Seeks additional approval from Revenue management / Director of Sales as needed. 使用有效的營運收益軟件，給予相應(yīng)的客房及場地報價。 4. Presents the benefits of the hotel to the customer. 向客戶介紹酒店可提供的各項獎勵計劃及優(yōu)惠政策。 5. Inputs and maintains contact, account and opportunity information in sales system. 在預(yù)定軟件中輸入相應(yīng)的客戶資料，如客戶信息、公司名稱等，并予以及時更新。 6. Develops accurate contract/offer and sends to customer. Gains commitment of customer through signed contract/offer. 7. Maintains relationship with customer through thank-you letter and follow up calls to increase repeat business opportunities. 通過郵件或電話聯(lián)系與客人保持良好的關(guān)系，以便在今后獲得更多的合作機會。 8. Strives to meet measurable targets and goals, as assigned for individual and team. 努力完成個人和團隊的指標及任務(wù)。 9. Site inspection. 安排客人參觀酒店客房及相關(guān)設(shè)施。 10. Implements training programs to improve sales effectiveness and staff development. 參與各項培訓(xùn)計劃，以便于提高銷售技巧與員工發(fā)展。 11. Ensure that sales staff properly follows pricing and selling strategies. 確保所有的銷售人員遵循銷售定價及策略。 12. Tracks and measures the performance of sales on a monthly or period basis. 每月評估銷售成績。